Privacy Policy
Data Controller and Scope
This Privacy Policy applies to personal information collected and processed by Fortunica Casino through its website and platform. The information gathered is used to provide gaming services, verify user identity, process transactions, and maintain platform security.
This policy does not cover third-party websites, services, or applications that may be linked from Fortunica Casino but are not operated by us. We encourage you to review the privacy policies of external sites before providing information to them.
Purposes of Data Collection and Processing
Personal data is collected and processed for the following purposes:
Account Registration and Verification We collect your name, date of birth, email address, phone number, and identification documents to create and verify your account. This ensures compliance with age requirements and know-your-customer regulations.
Payment Processing Your payment method details (credit card, e-wallet, bank account information) are collected to facilitate deposits and withdrawals. This information is processed securely and passed to payment processors only as necessary.
Fraud Prevention and Account Security We monitor account activity and collect device information, IP addresses, and transaction patterns to detect and prevent fraudulent activity, money laundering, and unauthorised access.
Customer Support Communication history, account activity logs, and support ticket information are retained to assist you with enquiries and resolve disputes.
Platform Analytics and Improvement We collect data about how you interact with the platform (pages visited, games played, session duration) to understand user behaviour, improve functionality, and enhance user experience. This data is typically aggregated and anonymised.
Responsible Gambling Compliance We track self-exclusion requests, deposit limits, and other responsible gambling tool usage to ensure these features function correctly and are enforced.
Legal and Regulatory Compliance We process personal data as required by law, including anti-money laundering checks, tax reporting, and responding to regulatory enquiries or legal proceedings.
Legal Basis for Processing
Our processing of personal data is based on:
- Contract Performance: Data necessary to create your account and deliver gaming services
- Legal Obligation: Data required by gambling regulations, financial regulations, and tax law
- Legitimate Interest: Data used to prevent fraud, maintain security, and improve the platform
- Consent: Where you have explicitly agreed to specific processing, such as marketing communications
You may withdraw consent for non-essential processing at any time by adjusting your account settings or contacting support.
Categories of Personal Data Collected
We collect the following types of information:
- Identity Data: Full name, date of birth, gender, identification numbers
- Contact Information: Email address, phone number, residential address
- Financial Data: Bank account details, payment method information, transaction history
- Technical Data: IP address, device type, browser type, operating system, session logs
- Behavioural Data: Pages visited, games played, wagering patterns, session duration
- Communication Data: Messages sent to support, email correspondence
- Compliance Data: Know-your-customer documents, self-exclusion records, limit settings
Data Retention
Personal data is retained for as long as necessary to fulfil the purposes for which it was collected:
- Account Data: Retained for the lifetime of your account and for a period thereafter as required by law (typically 5 to 7 years)
- Financial Records: Retained in accordance with tax and anti-money laundering regulations
- Transaction Logs: Retained for dispute resolution and audit purposes
- Communication Records: Retained to resolve complaints and maintain service quality
Upon account closure, we retain limited information necessary for regulatory compliance, fraud prevention, and to process any outstanding withdrawals. Data is deleted or anonymised when retention is no longer necessary.
Cookies and Tracking Technologies
Fortunica Casino uses cookies and similar tracking technologies to:
- Remember your login information and preferences
- Track your movement through the platform to provide a seamless experience
- Gather analytics about how users interact with the site
- Deliver targeted advertising through third-party advertising networks
- Prevent fraudulent activity
Types of Cookies:
- Essential Cookies: Required for platform functionality (login, account security)
- Performance Cookies: Measure site performance and user behaviour
- Marketing Cookies: Enable personalised advertising and track conversion
You may control cookie settings through your browser. Disabling certain cookies may affect functionality or prevent you from using some features.
Third-Party Data Processors and Sharing
We share personal data with the following categories of third parties:
- Payment Processors: To facilitate secure payment transactions
- Identity Verification Services: To conduct know-your-customer and age verification checks
- Fraud Prevention Services: To detect and prevent fraudulent activity
- Hosting Providers: To store and maintain platform infrastructure
- Analytics Services: To understand user behaviour and improve the platform
- Regulatory and Law Enforcement: When required by law or legal process
All third-party processors are contractually obligated to protect your data and use it only for specified purposes. We do not sell personal data to third parties for marketing purposes without your explicit consent.
International Data Transfers
Fortunica Casino operates across multiple jurisdictions. Your personal data may be transferred to, stored in, and processed in countries other than your country of residence. These countries may have different data protection laws than your home country.
Where data is transferred outside the European Economic Area or similar regions, we implement appropriate safeguards such as standard contractual clauses or adequacy decisions to ensure your data remains protected.
By using Fortunica Casino, you consent to such international transfers.
Your Data Rights
You have the following rights regarding your personal data:
Right of Access You may request a copy of the personal data we hold about you. We will provide this information within 30 days of your request.
Right to Rectification If information is inaccurate or incomplete, you may request correction. You can also update certain information through your account settings.
Right to Erasure Under certain circumstances, you may request deletion of your data. However, we may retain information necessary for legal compliance, fraud prevention, or dispute resolution.
Right to Restrict Processing You may request that we limit how we use your data, particularly if you contest its accuracy or object to our processing.
Right to Data Portability You may request your data in a structured, portable format for transfer to another service.
Right to Object You may object to marketing communications, profiling, or processing based on legitimate interest. Opting out of marketing can be done through your account settings or by contacting support.
To exercise any of these rights, contact our support team or privacy contact using the channels provided below.
Data Security
We implement industry-standard security measures to protect personal data, "including":
- Encryption of data in transit (HTTPS/TLS)
- Secure storage of sensitive information
- Access controls and authentication mechanisms
- Regular security audits and vulnerability assessments
- Employee training and confidentiality agreements
While we employ robust security practices, no system is completely immune to breaches. In the event of a data breach, we will notify affected users as required by law.
Changes to This Policy
We may update this Privacy Policy from time to time to reflect changes in our practices, technology, legal requirements, or other factors. Material changes will be announced on the website or via email notification. Your continued use of the platform following publication of updates constitutes acceptance of the revised policy.
Contact for Privacy Matters
For questions about this Privacy Policy, requests to exercise your data rights, or concerns about data handling, please contact our support team through the channels provided on our Contact Us page.
We will respond to privacy enquiries and data access requests within the timeframe required by applicable law, typically within 30 days.